SAMSUNG TELEPHONE SYSTEMS:

SAMSUNG OFFICESERV PLATFORM:

Communication is the driving force behind any organisation and its communications infrastructure is the key asset in providing resilient, effective connections to the outside world.

The OfficeServ 7000 range has been designed for businesses between four and 700 employees. The OfficeServ platform provides a choice of wired or wireless connectivity for business voice and data applications and has been endorsed by many thousands of satisfied users worldwide.

SAMSUNG OFFICESERV 7000 RANGE:

OfficeServ 7000 Converged Communications Servers deliver advanced voice, data and wireless communications in a single platform. Businesses can then build a sophisticated telephony applications, a secure data communications infrastructure and policy driven - network.

OfficeServ 7000 servers, with their comprehensive range of features and functionality, offer an effective, affordable solution for any organisation. So, whether it is a small office, a headquarters or a branch of a larger organisation with a need to take advantage of cutting edge solutions. OfficeServ 7000 servers become the heart of the communications network.

The data components that set the OfficeServ 7000 range apart from the rest are:

POLICY MANAGED NETWORKS:

With many years experience in providing converged solutions, Samsung has designed the OfficeServ to deliver crystal clear voice quality no matter which type of network is used. The system is pre-configured so that, by default, voice traffic is handled in real time. This means that installations can be completed without worrying about complex configurations rules.

SECURITY:

OfficeServ 7000 data technology is delivered with a sophisticated rules engine for detecting and preventing attacks on valuable business assets. Intrusion Detection / Prevention provides valuable statistics and alerts covering all inbound and outbound communications.

The OfficeServ 7000 also has the ability to host securely a company's Internet services such as web servers, database applications and email, without comprising security.

SAMSUNG CMS VOICE RECORDING:

CMS Voice Recording allows a business to record confirmations of customers orders, verify instructions, resolve disputes, respond to questions, manage and train staff and finally protect staff from rudeness and abuse (over the telephone).

CMS Call Recording is relevant for the following types of businesses:

• Call Centres
• Insurance Brokers / Financial Advisors
• Help desks
• Government / Local Authorities
• Emergency Services
• Service Organisations
• Telephone based ordering / advice bureaus
• This solution is quick and easy to use with the capabilities to search for calls by DDI, CLI, channel, inbound, outbound, completed and missed calls. Businesses can playback, export recordings to WAV format, email recordings directly from the application and that has a fully configurable directory system. 

KEY SYSTEM FEATURES REQUIRED FOR THIS SOLUTION:

• Analogue, ISDN2 or ISDN30 trunk recording.
• Multi-channel voice recording and logging.
• Multi-system expansion.
• Superior stereo voice recording for clarity.
• Encrypted and access secured voice file storage and playback.
• Export to standard media player format.
• Advanced security features.
• Archive to DVD-RAM.

SAMSUNG OFFICESERV APPLICATIONS

OFFICESERV SOFTPHONE:

Every time users leave the office, irrespective of distance or geographical location, they can still have the comfort and functionality of an office phone sitting on a PC, Laptop or PDA.

The OfficeServ Softphone from Samsung makes communication easier for anyone who travels or regularly works away from the office.

It is a software application that works on a PC, Laptop or PDA to give a full system phone connected to the OfficeServ system back in the office. It works the same way as a physical IP phone, and can be used at any location with connection to the Internet.

SAMSUNG CMS:

Samsung CMS (Call Centre Management Suite) delivers a range of applications that create real business benefits.

By providing fresh, relevant data and analysis on system, department and user activity, an organisations is able to make an informed decision on resource allocation to:

• Create greater staff efficiency
• Identify opportunities for cost reduction
• Deliver more cost effective services to customers
• Maximise the return on existing and future IT investments.
• Achieve and measure Service Level Agreements

OFFICESERV EASYSET:

OfficeServ Easyset lets users customise how they manage access features and functions, such as call handling, speed dials and messaging from their handsets.

OfficeServ Easyset empowers the Samsung user, removing the burden of handling mundane tasks from the IT manager.

OFFICESERV CALL:

OfficeServ Call is a call control system and Personal Information Management (PIM) tool that provides users with full control of their call handling through an intuitive Windows interface. OfficeServ Call users can keep track of call activity and ensure that any missed call is easily recovered.